This refund and cancellation policy applies to Bizlify Restaurant OS subscriptions sold by ANXION WEBTECH PRIVATE LIMITED.
Platform subscriptions
Bizlify Restaurant OS is sold as a monthly or annual SaaS subscription. Refund eligibility depends on your plan and billing cycle:
- Monthly plans: Cancel anytime; no refund for the current billing period already paid. Access continues until period end.
- Annual plans: Refunds for unused months may be considered on a case-by-case basis within 14 days of initial purchase, minus any onboarding or setup fees disclosed at signup.
- Free trial / demo: Demo tenants are for evaluation only and carry no billing obligation.
Payment processing fees
Guest payment processing fees charged by Cashfree or other gateways are non-refundable by Bizlify. Refunds to end customers for orders are handled by the restaurant according to their guest refund policy.
Cancellation
To cancel your subscription, contact support@bizlify.online or your account manager. Cancellation stops future billing; your tenant data may be retained for 30 days to allow export, then deleted per our data retention policy unless legally required to retain longer.
Service issues
If prolonged platform outage materially prevents use of paid features, contact support for service credits or proportional refunds at our discretion.
Chargebacks
Unauthorized chargebacks may result in account suspension pending investigation. Please contact us first to resolve billing disputes.
Contact
Refund requests: support@bizlify.online